Grievance Mechanism

E3 Capital strives to maintain a high standard of care across all its services. We value the perspectives of all our stakeholders, as they play a crucial role in ensuring that our services consistently meet the intended needs. If there are any concerns about our services, it is crucial to communicate them to us.  Our commitment is to address complaints transparently, swiftly, effectively, and with fairness and honesty to the extent feasible. We take every complaint seriously, utilizing the feedback to enhance our processes and improve service delivery.

All complaints are handled confidentially, and E3 Capital unequivocally prohibits any form of retaliation or victimization.    Grievance Reporting  Our grievance mechanism process allows for an individual or group to raise their complaints regarding E3 Capital and its portfolio companies.  

We accept submission of grievances through the online submission form provided below:    

The details to be incorporated in the grievance submission include:  
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• Name and affiliation of the individual or group filing the grievance  
• Contact details for the individual or group filing the grievance  

• Submission date  

• Explanation of the grievance  Information on any previous instances of raising the grievance, including how and when it was brought up  

• Description of the preferred resolution to the grievance.

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You can email us complaints@e3-cap.com or complete the form below: